FAQs

Processing and shipping times?

Orders are processed within 7-10 business days. Once an order has been shipped a confirmation email and tracking number will be sent to the email on the order. 

How do I order a Custom Photo Puzzle?

  • Select one of the options we have available for Custom Photo Puzzles (either by itself or bundled with frame).
  • Select the piece count and shipping preference you'd like.
  • Select which orientation the photo you would like to use was taken in (Landscape or Portrait).
  • Click the yellow Upload button to be prompted to upload your photo. Note: your photo must be in JPG or PNG format. Once uploaded you can zoom in, zoom out, readjust or crop your photo as needed.
  • Once you've uploaded your photo, enter any personalizations you would like added to your photo. BE AS DESCRIPTIVE AS POSSIBLE. Include where you would like any wording added onto your photo along with font style and color. For example: Brittny and Gaston in the top right-hand corner in black cursive font. 
  • We will try to match your request but will use our best judgment to determine the optimal location and color of customizations in order to ensure they are legible where placed on your photo.
  • Proofs are available UPON REQUEST ONLY at time of purchase. You must include "Send proof" in the text box provided.
  • If you do not want to add any customizations, enter "N/A" in the text box.

Shipping Preferences

We offer 2 ways of shipping your selected puzzle(s):

  1. Assembled (no bag or box)

    • Puzzles will ship pre-assembled and in a plastic sleeve for protection.

    • This option does not come with any bag or box for your puzzle.​

  2. Separated (in box)​

    • Pieces are shipped separated and in an organza bag placed inside a kraft box.​

Both options include a small reference photo to help guide you when putting your puzzle together.

Assembled Puzzle Dimensions

    • 48 piece puzzles measure approximately 5"x7.5"
    • 120 piece puzzles measure approximately 8"x 11.5"
    • 300 piece puzzles measure approximately 10.5"x15.5"

Puzzle Materials

All puzzles are made from study puzzle board with glossy finish.

Age Recommendations 

Choking hazard for all children under the age of 3 years.

The product I want is out of stock - how long will it be that way?

Our puzzles are handmade in batches and all custom puzzles are made to order up to a limited amount. All puzzles will restock periodically (as needed). Once a new batch is created it will be made available and announced on Sundays. Sign up for our newsletter to receive updates on restocked items. 

Do you accept Wholesale or Bulk Orders?

Wholesale

We now offer wholesale through Handshake. Visit our store here.

Bulk Orders

Now accepting bulk order requests! Please fill out our Bulk Order Request Form here.